1. Introduction
Welcome to ROOFX. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or interact with any ROOFX content on the internet. By visiting or using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information when you visit our website:
2.1. Personal Information
- Name
- Contact Information (such as email address, phone number)
- Address
- Any other information you provide voluntarily
*WE WILL NOT COLLECT ANY PERSONAL INFORMATION THAT IS NOT EXPLICITLY GIVEN TO US.
2.2. Non-Personal Information
- Information about your browsing behavior, device, and interaction with our website using cookies, web beacons, and other tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1. Providing Services
- To respond to your inquiries and provide information about our services.
- To process your requests and orders for our services.
- To personalize your experience on our website.
3.2. Marketing and Communication
- To send promotional emails, newsletters, and marketing communications if you have opted in to receive them.
- To provide updates about our services and offerings.
4. Disclosure of Your Information
We may share your information with third parties under the following circumstances:
4.1. Service Providers
We may share your information with third-party service providers who help us operate our business, such as website hosting, scheduling software, data analysis, and customer support. These providers may use your information only to perform services for us. Mobile phone numbers and text-messaging consent are never shared with third parties or affiliates for their own marketing.
4.2. Legal Obligations
We may disclose your information when required to comply with legal obligations, or to protect our rights, privacy, safety, or property.
4.3. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
5. Your Choices
You have the right to:
- Opt-out of marketing communications.
- Access, correct, or delete your personal information.
6. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. You can manage your cookie preferences using your browser settings.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically for any changes.
9. SMS / Text Messaging (Mobile Communications)
By providing your mobile phone number to ROOFX Roofing (ROOFX Inc) — through our online scheduler, a form on this website, by phone, in person, or by texting us — you consent to receive text messages from ROOFX at that number. Messages may include appointment confirmations and reminders, technician on-the-way notices, estimate and invoice links, job and warranty updates, review requests, and replies to questions you send us. Promotional offers are sent only if you separately opt in to them.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies based on your appointments and requests. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.
To opt out at any time, reply STOP to any message; you will receive one final text confirming you have been unsubscribed. For help, reply HELP to any message or call (570) 478-3378. Our SMS Terms & Conditions are at https://roofx.com/terms.
Effective Date: 10/10/2023
Last Updated: 10/26/2026 (Added section 9, SMS / Text Messaging, and clarified section 4.1 regarding mobile information.)